At that time, I had already decided not to put too much energy into the matter and to accept the fee after stating my problem. I kept answering questions, which led to more - hoping that when I was done I would know exactly what I was signing up for. Be prepared to eat lots of veggies, whole grains and special add-in's like wheat germ and flax seed. The customer services rep. I injured my back twice and therefore, wrote to cancel my account. Sharon of Calverton, NY.
eDiets Diet Plans
Both the online and meal delivery subscribers have access to a wide array of support services, including access to registered dietitians, nutritionists, a fitness expert, interactive online information, online communities, articles, message boards and online meetings. If you are lost in the world of diets, eDiets will help you find a diet that suits your lifestyle needs and weight loss goals.
Having several health concerns, I want to see how personalized the online diet plans can be before I sign up. Now I'm trying to reach their corporate office to ask them but haven't gotten through to a live person after making FIVE calls.
At this rate, their demise will be service related. You know what they say, "Give bad service and charge for it"! Very little upfront information and designed to make it as difficult as possible to cancel the program despite conscious inquiry. If the plan had been more flexible, as opposed to feeling like a trap, I would have consider continuing with ediet. Customer service is awful and will do anything to keep from refunding money.
What they don't tell you about their meal plans and shopping list is that the recipes don't work together so you have to buy an ingredient just so you can use a tablespoon of it and never need it again. The meals don't work together and it will get VERY expensive to follow their recommended meal plans. I love this diet.
And customer service is very good. E-dietscustomer service is horrible. I signed up and had the service for one week. I know when I signed up it said if for any reason I was not satisfied I would be refunded. The customer service reps, and supervisors refused to issue any type of refund. I looked at the website too and didn't get any response when I wanted to so I went to Marilyn's Plan and bought her book.
I absolutely love it. For the first two weeks I walked around with my jaw on the ground. I just couldn't believe I was on a diet and it was actually working. It is really easy too. At the time i was a college student living with my parents and had plenty of time to exercise no husband, no kids, no job, no problem I liked their convenience plan which was precooked meals you could buy from the grocery store Don't like a meal?
Don't like an exercise? It's easy and simple to use and you check in once a week by yourself in the privacy of your own home, not surrounded by other people so you can die of embarrasment when they see you gained a pound that week. I love teh resources they have and the menus. They are very helpful and encouraging to me. But mostly, I like the fact that it's more private since weight is a private issue to me.
I have enjoyed using ediets. I have even spoken to a live nutritionist to help me with my diet. I think I have finally found a diet that I can stick to. It is a very motivating site. I've been on the Ediets weight loss plan for about 3 months now and it works great! The recipes are very easy to prepare, and it's actually saved me money on food - saving more than ediets costs per week!
The support group feature is also great, as it's good to get tips and encouragement from fellow dieters. Definitely a satisfied customer. I had a terrible experience with customer service. I placed my order, then found that they would not be able to deliver on the regular Thursday, Friday, or Saturday, but instead would only deliver on Wednesday. I requested to either have my order delivered on Tuesday or canceled. This was all communicate well over a week before shipping.
They refused to make any modification, emphasizing that the "terms and conditions" state that no cancellations are permitted for the first order.! I had no prior notice of the change in the shipping schedule before I placed my order.
It took two business days before they even responded to my email. Supervisors were not available when I called and I was told I would receive a return call within 15 minutes, but instead close to closing hours, a voicemail message was left for me.
Summer - Only 20 diets? That's a pretty big variety for me: Anyway, eDiets has been great so far, and definitely worth the small weekly cost. I find that their recipe planning shopping list actually saves me money on groceries since I stick to it and don't buy more than I need. No more spoiled food in the fridge! I just got off the phone for the second time with Ediets. After 5 weeks of being on the meal delivery program, they stopped sending me the meals, yet continued to charge my card.
When I called customer service, I was told they never charged me, then charged me again and never sent the food. I finally told them to cancel my membership. I am still trying to get all the money refunded to me that they took and never provided me with food. I was a member from until and I loved the recipes, meal plans, and shopping lists you could edit. They revamped the Website on Feb 12, and it still isn't working, nearly 2 months later!
The meal plans print in a teeny tiny font you can't see without reader glasses. The shopping list appeared, uneditable, and reappeared editable, but it disappeared again on Mar 12 and it hasn't come back yet.
There is no one there in the live chat. If you email them, you get an auto-reply and then nothing. I have emailed and called with poor satisfaction. I finally called to cancel and they said I had already cancelled in January!
I am still being billed monthly. I wrote a letter and mailed it. I hope they cancel me soon and this is over. I tried this diet for 4 weeks. Some weeks they sent the food late. Another week they just didn't send it at all. They are impossible to reach by phone. I've had to hold for almost an hour every time I try to call. They said they were having technical difficulties, causing the mailing problems and that this is in turn impacting the phones.
I canceled the product, thinking it was over. When I started the program, they tell you that you can get all your money back if you do not use or like the services. I call them to cancel services 3 days after, the answer was that they have to charge me 4 weeks for the service even though I DID not use any of it.
The customer services rep. I do not think it's fair. Please if can look their website up and see for yourself. On April 19th, I registered online for a trial period with ediets. When I contacted ediets. This is something I was not made aware of and would not have agreed to. I also discovered that had I not contacted them about this, they would have continued to bill me on a monthly basis and may still do so, unless I cancel my debit card number, I just found out.
When I requested via email the account or invoice number for this transaction, I was told they would not email this to me and that I would have log into the account to get it, but I have already cancelled this account. I am an educated person and even I missed or failed to "see" this agreement they maintain was there on the date I signed up for the trial period. I feel that these practices are deceptive and a scam to bilk consumers until they "discover" the real procedures this company uses, too late to recover the money stolen from them.
This to me amounts to outright theft and this company is well aware of it - they just practice "legalized thievery". I would also encourage this company to list, in plain sight and verbiage, the method s used for obtaining money from unsuspecting consumers, i.
I signed up for a program with eDiets in Nov. It was very confusing and I should have stopped there. I wasn't even clear on how much it would be. I kept answering questions, which led to more - hoping that when I was done I would know exactly what I was signing up for. I was under the impression that I signed up for a couple of weeks and that it was over because in Jan.
In March, when I received my American Exp. I called and they told me it was part of the agreement I signed up for. I told them to cancel it and I paid it. Now I received a charge for March. I called again and they were no help at all. The operator I spoke to said it was what I agreed to and that it was like a gym membership.
I told her I never received any info. I just visited the site and could not find anything out without giving them info. It doesn't even say how much it is or exactly what they're offering. Customizable diet plans, expert support and a community forum are among the benefits of eDiets. How does the eDiets weight loss plan work?: For a monthly fee, the Vitabot Plan allows you to create a personal profile and weight loss goals, then use their online database to create a meal plan and shopping list.
The fully integrated mobile app makes it easy to track your progress, and can even be integrated with your Fitbit activity tracker. The Nutrihand Plan takes a bit of the guesswork out of the process by suggesting top diet plans instead of asking you to choose your own meals weekly. Diet options with eDiet are vegetarian- and diabetes-friendly and tailored to your individual needs.
There are enough options here to fit any lifestyle and goals. Anyone can find a plan through eDiet that works. This is the antithesis of a one-size-fits-all plan. Expert support and a forum both enhance accountability and compliance. Because they offer so many options and truly customize their diets to your individual needs, eDiets could become overwhelming if you want everything laid out. However, they have excellent customer support to find the right match.
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